Gold Service Level
The Gold service level is second highest service level designed for clients with Business Grade SHDSL broadband connection. These connections are generally shared with a 8:1 contention ratio and enjoy quality service and availability.
Typical clients at Gold level include manufacturing, automotive, retail, real estate and those customers still requiring a high level of redundancy and availability. Gold clients also have assurance and peace of mind with our service level agreements being backed with financial guarantees to assure service reliability.
Gold clients require 99.95% of reliability including a high level of responsiveness and service assurance yet don’t require the same immediate attention required by our Platinum customers. Gold clients utilise shared resources supporting multiple accounts.