Platinum Service Level
This premium service will ensure the highest level of connectivity by utilising a dedicated point-to-point broadband connection from your business directly to our secure POP location.
Typical clients at this level would include larger businesses such as small corporates, financial and insurance services and may include companies utilising call centres & contact centres. Other potential users of this level of service are those that require multiple levels of redundancy and reliability through to disaster recovery.
Platinum level clients would typically require a service level with 99.99% of service reliability and enjoy individual account management to monitor their operational requirements. These clients are assured the highest level of responsiveness for move/add/change and priority status on trouble ticket notification and resolution, to ensure optimal service assurance.