Silver Service Level
The Silver service level is our standard service level suited to clients such as small businesses and home offices. Silver clients are those subscribers that access Prodial voice services via ADSL2 or ADSL2+ broadband and are more interested in low call cost but still require high levels of reliability and redundancy.
Silver clients will utilise the online website to service a majority of their moves/add/change requests. Silver clients may not immediately require the service change or priority status required by our Gold and Platinum service levels.