Prodial Service Level Guarantees
Prodial measures the delivery of services, performance expectations and service levels through Service Level Agreements (SLAs).
SLAs support Prodial’s vision of ensuring optimal service, high levels of satisfaction and fully engaged relationships with our business customers.
Prodial offers Platinum, Gold and Silver service levels based on varying grades of DSL, Cable and Fibre connections, with service performance guarantees covering Installation, Service Availability, Call Quality including packet loss, jitter and latency.
Prodial’s services are managed 24/7 – 365 days, by industry leading call monitoring and analysing technology.
Our service level agreements are backed by customer credits in the unlikely event we do not deliver the service and performance that we promise.